Refund Policy

Last updated: 26 September 2026

This policy explains when and how we issue refunds for Astravyn HR subscriptions. By subscribing to a paid plan, you agree to this policy.

1. Free Trial & Plans

When you create an organization, the account receives a 14-day free trial with Growth features. No charges are made during the trial, no payment details are required to start it, and the trial does not convert into a charge. Invited employees do not need their own subscription — their access is included in the company plan.

A one-time payment covers 30 days and then expires. It does not renew. If you turn on auto-renew, cancel from the Billing page before the next cycle if you do not want the next base charge. Extra-employee amounts are charged on one-time checkout and are not part of that recurring base. We do not refund unused time on a period that has already started.

Complimentary access is a no-charge grant that may be provided by Astravyn. It is not a paid subscription, has no refund value, and may expire or be revoked according to the grant terms.

2. When Refunds May Be Granted

We may issue a refund in the following situations:

• Duplicate or erroneous charge — You were charged more than once for the same period, or charged in error.
• Technical failure — A payment or service failure on our side prevented you from using the service you paid for.
• Cancellation within 7 days — You cancelled your paid subscription within 7 days of the charge and did not meaningfully use the paid features.

All refund requests are reviewed on a case-by-case basis. We are not obligated to grant a refund except where required by law.

3. When Refunds Are Not Granted

We generally do not refund:

• Charges for subscription periods that have already been used or partially used.
• Requests made more than 30 days after the charge date.
• Subscription renewals where you did not cancel before the renewal date.

4. How to Request a Refund

Email admin@astravyn.com with:

• Your account email
• Date and amount of the charge
• A brief description of why you are requesting a refund

We will respond within 3–5 business days and will notify you if your refund is approved or denied.

5. Processing Approved Refunds

Approved refunds are processed through Razorpay, our payment provider. Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer. The refund will be credited to the same payment method used for the original charge.

6. Contact

For refund or billing questions: admin@astravyn.com